Health Guarantee & Shipping Process
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At Wendy’s Aussies Home, the health and safety of our puppies is not just a priority—it’s a promise. We raise each one of our Australian Shepherds with careful attention, daily affection, and the highest standards of care from the moment they’re born. They are part of our family first and foremost, and we want them to join yours in the healthiest, happiest way possible. Because of that deep commitment, every puppy that leaves our home does so with a comprehensive health guarantee and a shipping process designed around their comfort and your peace of mind.
Our commitment to your puppy’s health
Our health guarantee isn’t just a piece of paper it’s our personal assurance that your puppy has been raised right, nurtured with heart, and carefully monitored to ensure they are in excellent condition before they ever leave our arms. Each of our puppies is seen by a licensed veterinarian for a thorough examination before going home. They are up to date on age-appropriate vaccinations, have been dewormed on a consistent schedule, and come with a clean bill of health signed by our vet. We never rush this process. We believe a puppy should only go home when they are truly ready mentally, physically, and emotionally.
We also provide a one-year health guarantee that covers any life-threatening genetic or congenital conditions that may arise within the first year of your puppy’s life. While extremely rare, these types of conditions can sometimes show up in any breed, and we want you to know that if the unexpected happens, you’re not alone. We stand behind our puppies. In the unlikely event that a genetic health issue is discovered within the guarantee period, we will work with you to find a fair and compassionate solution whether that means a replacement puppy or other agreed-upon resolution. This guarantee is a reflection of the careful planning, selective breeding, and health testing we put into every litter.
We understand that welcoming a new puppy into your life is exciting but sometimes, distance can make things a little more complicated. That’s why we’ve made our shipping process as smooth, safe, and transparent as possible. We offer both ground and air shipping options within the continental United States, and each method is chosen based on what is best for your puppy’s well-being.
If you choose ground transport, your puppy will be driven in a temperature-controlled vehicle by a trusted, experienced pet courier who specializes in transporting animals. These drivers make frequent stops for hydration, light exercise, and clean-up, ensuring your puppy is comfortable and calm throughout the journey. We only work with USDA-certified pet transport services that treat every animal as if it were their own.
For air shipping, we coordinate with major airlines that offer specialized pet programs. Your puppy will travel in a pressurized, climate-controlled cabin, and we carefully plan the timing of flights to avoid extreme temperatures and minimize travel time. Before their trip, your puppy will be bathed, groomed, fed, and given a chance to relax. We prepare a cozy crate with soft bedding, a familiar toy, and absorbent pads to ensure the ride is as stress-free as possible. We’ll also provide you with tracking information, so you can follow their journey every step of the way.
Of course, whenever possible, we encourage families to pick up their puppy in person. There’s something truly special about that first face-to-face moment, and we’re always happy to welcome you into our home, meet the parents of your puppy, and give you a personal walkthrough of their early environment. We love meeting the people who are about to become our puppies’ forever families it’s the final, joyful chapter of the journey we’ve started together.
We send each puppy home with a care package to make the transition smoother: a starter bag of food they’ve been eating, a health/vaccination record, a toy with the scent of their littermates, and a blanket with mom’s scent for comfort. We’re always available to answer questions before, during, and after shipping and we’ll never leave you wondering what comes next.
At Wendy’s Aussies Home, we don’t just want you to receive a healthy, beautiful puppy we want you to feel confident, prepared, and supported every step of the way. From health guarantee to safe delivery, our goal is always the same: to make sure your new best friend arrives in your arms full of life, love, and tail-wagging happiness.
Because to us, this isn’t just about puppies it’s about people, too. It’s about the relationships we build, the trust you place in us, and the shared love of a truly special breed. Thank you for letting us be part of your journey. We can’t wait to see the joy your Aussie brings to your home, and we’ll be here cheering you on the whole way.